Frequently asked questions

Not really. That's what the configurator is for. If you're stuck on something, check the box. Let The Llamas Decide. You can always update it later. We'll reach out if we have questions before we start.

Standard turnaround is 5 to 7 business days from the time your intake is submitted. Burnrate's first fix list lands within 24 hours of you connecting your Google Ads and Meta accounts.

Everything. You get full credentials, login access, documentation on what was built and how it works, and all assets we created. There are no strings attached. It's yours, forever.

We offer a flat $79 break-fix fee per incident. No retainer required, no ongoing commitment. Just reach out and we'll sort it out.

Optional 90-day sprint on SEM, Analytics, and Email. Clearly priced, never required. Auto-cancels at day 90. Burnrate is the one true recurring product. Everything else is a one-time setup.

A SaaS that connects your Google Ads and Meta accounts, runs weekly waste detection, finds paid/organic keyword overlap, and hands you a prioritized fix list. $29/mo. Founders pay $17.99/mo locked forever. First 100 customers only.

Website Build is fully custom. No WordPress, no templates, no page builders. For other channels we recommend the best tool for your budget. Klaviyo, Mailchimp, ActiveCampaign, Webflow, Google Ads, GA4, and more. We'll tell you exactly what we're using before we start.

Yes, and we hope you do. It helps feed the llamas. Each channel is its own sprint, so you can buy as many as you want. They run independently.

Usually not. Most platforms support admin role invites. We'll walk you through exactly what access to grant. We'll never ask for master passwords.

Because Meta makes it nearly impossible for third parties to configure ad accounts on behalf of clients. Not for lack of trying. Rather than sell you something we can't cleanly deliver, we built a better product. A complete step-by-step implementation guide built from years of paid social experience. You run it. We built the roadmap.

Talk to us. We're a small team and we take our work seriously. If something isn't right, we'll make it right. We're not going to disappear after handoff.

There's no free trial. We're doing real setup work. But if we can't complete your setup as described, you don't pay. We stand behind the work.

After checkout, you'll fill out a short intake form. It takes about 5 to 10 minutes. Attach any existing assets (logo, brand colors, copy) and answer a few questions about your goals. If you're unsure about anything, check the 'Let The Llamas Decide' box.